Frequently asked questions

Clicking Discover does not find the device. What happened?

The device may be offline or not properly connected and configured to the network. See the device documentation for instructions. If the Discover option still does not discover the device, you can add it manually by specifying its IP address.

Why does the Log On screen appear when I perform a command?

If Devices has been inactive for a period of time, it logs off the current user. Enter your log on information, and then click Log On.